But first, a note about children’s privacy…
We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently obtained personal information on a child under the age of 13, that information will be deleted from our systems. R2T2 encourages parents to go online with their kids. Here are a few tips to help make a child’s online experience safer:
- Teach kids never to give out personal information, unless supervised by a parent or responsible adult. This includes their name, address, phone number, school, etc.
- Know the sites your kids are visiting and which sites are appropriate.
- Look for Web site and other privacy policies. Know how your child’s information is being treated.
What information does R2T2 collect?
In collecting your personal information, we aim to provide you with a more customized experience. This information lets us provide services and features that we think are more likely to meet your needs. Of course, users may be able to use our products or services or browse our Web sites without providing any personal information, but once you give us this personal information, you are not anonymous to us.
R2T2 collects two types of information when you visit our Web site or you do business with us via any medium: information that may be used to identify you individually, such as your name, physical address, phone number, email address, date of birth or social security number (“personal information”); and non-personal information, such as IP addresses, the type of browser you are using, and aggregated information about user activities on our Web site (“non-personal information”).
Personal Information: We specifically request personal information from you at certain points on and off our Web site. For example, when you call us, sign up for our newsletter, visit or subscribe to our Web site, use our mobile or web applications or when you purchase an item or service, we collect personal information to complete the transaction. This information may include, without limitation, your name, shipping and billing addresses, telephone number, email address, credit card information, income level, date of birth and social security number. If you apply to join our Affiliate Program, we may collect information about your business, including, without limitation, your (or your organization’s) name, email address, street address, telephone number, tax identification number, and information about your Web site (e.g., the URL, the number of unique users and page views, the demographics of your user base, etc.). From time to time, we may also request or obtain personal information about you and your interests in surveys, contest/sweepstakes entry forms, our social media web sites, or in other ways. You may always choose not to provide us with your personal information; however, this may limit our ability to provide you with a specific product or service or information, or to offer you personalized content.
Non-personal Information: When you visit our Web site(s), we also collect non-personal information, such as your IP address, which is a number that can be used to identify your location and Internet Service Provider. We may also collect the other information such as the type of browser or device you are using, the URL from which you came to our Web site(s) and the URLs that you visited on our Web site(s). A URL is the full address of a Web site page, which may contain some personal or identifying information about the person who is viewing it.
Information We Obtain from Other Sources: We may collect information about you from other sources, including through interactive applications (such as mobile devices/applications and third-party services) and from commercially available sources (such as data aggregators and public databases). For example, if you access third-party services (such as Facebook Connect) through or in connection with our Web site(s), we collect information available about you through those services, including, but not limited to, personal information as well as publicly observable data, such as activities on blogs, videos, and other online postings.
How does R2T2 use or disclose the information it collects?
R2T2’s Use of Personal Information and Non-personal Information: We use your personal information to process your requests, fulfill your orders and communicate with you about your orders, send important notices or tell you about new products or services. We may also use your personal information to improve our products, services and advertising, personalize our Web site, target advertising or promotions that may be of interest to you, or conduct business that we feel would be of interest to you. On occasion, we may also contact you about R2T2’s or any of its business units’ or partners’ products or services that we think you will find useful. We might also contact you to see if you are interested in participating in market research regarding R2T2 or any of its business units or partners’ products or services. For information about opting out of such communications, please see our Opt-Out Policy section below
Co-Branded Offers: R2T2 may partner with third parties (“Affiliated Company”) to offer additional products or services that we feel may be useful to you. In the event you request information or purchase a particular product or service from an Affiliated Company, we may disclose to the Affiliated Companies your personal information such as your name, e-mail address, shipping address, phone number and other contact information, and if you purchased a product, your credit card information. If you do not want us to disclose your personal information to the Affiliated Companies, please refer to the Opt-Out Policy below.
Cookies (again): We may use cookie and IP address information to count and track Web site visits and purchases in the aggregate, to personalize the Web site(s) for each unique user, to control the frequency of individual advertisements to individual computers, and to target advertisements and promotions to broad demographic segments. We may also use IP addresses to help diagnose problems with our server, and to administer our Web site(s).
Customer Service Issues and Contacts: We may use your personal information to contact you in response to customer service complaints you have submitted, to address a problem affecting your use of a product or service, or to verify information concerning a transaction.
Transaction Processing: When you make a purchase, we may need to provide personal information, including information such as your shipping address, billing information, telephone number, and credit card information, to third parties, including banks, product manufacturers and shipping companies, as necessary solely to complete the transaction.
Legal Requirements: We may, in our sole discretion, disclose personal information when we deem necessary or appropriate to law enforcement or other entities or third parties as required by law or to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud, identity theft, or otherwise to comply with the law or legal process, to respond to claims, to protect our systems and customers, to ensure the integrity and operation of our business and systems, or to protect the rights, property, or safety of R2T2 and its employees or others.
Business and Accounting Disclosures: We may also disclose non-identifying transaction information to third parties for the purpose of accounting and record keeping. We may also disclose aggregate user data or non-personal information in order to describe our services to prospective business partners, advertisers, and others, but will do so only in a form that does not identify individual users.
Third-Party Tools/Services: At various points and pages on our Web site(s), you may be able to access or utilize tools and/or services offered by or in conjunction with third parties, including tools and services in connection with third-party “social media” and other sites that would allow personal information to be transferred to such third parties (for example, Facebook Connect). These third parties have separate data collection and privacy practices independent from ours, and thus R2T2 cannot be responsible for their policies or activities. Please contact those third parties directly if you have questions about their privacy policies.
Other Disclosures: Occasionally, we may disclose personal information in other circumstances, but we will only do this if we have explained at the time we collect the information the purpose for which it will be disclosed.
You may opt out of receiving communication from us, from Affiliated Companies, or from other third parties by emailing us at: privacy@R2T2Labs.com or writing to us at:
R2T2 Laboratories Inc.
347 Fifth Avenue, Suite 1402
New York, NY 10016-5010
In addition, we may contact you via email or use targeted online advertising. In the case of email, we may include instructions to enable you to unsubscribe from future emails if you so choose. You agree and understand that while we will do our best to comply with your request, we shall not be liable for any problems or delays associated with the opt-out process. For any targeted online advertising, you can learn more about third parties we contract with or opt-out of targeted advertising by visiting the Network Advertising Initiative at www.networkadvertising.org.
R2T2 uses industry-standard security measures in place to protect the loss, misuse, and alteration of the information under our control, and we make good-faith efforts to store your personal information in a secure operating environment. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or our online products or services, and you do so at your own risk.
Other Web Sites; Links
On our Web site(s) and in communication with you, we may include links or referrals to businesses and Web sites operated by our business partners, affiliates, advertisers, and others. These third parties have separate data collection and privacy practices independent from ours, and thus RwT2 cannot be responsible for their policies or activities. Please contact those third parties directly if you have questions about their privacy policies.
Community Center/Community Chat Rooms/Message Boards
Our Web site may include online forums, chat rooms, message boards, and other interactive technologies that allow comments, messages, emails, and postings to be associated with a user’s name or email address. Any information you post is public information, and R2T2 cannot control what use third parties may make of this personal information.
All of these forums are public. Please consider this before you post.
How can I correct, update, or delete my information?
R2T2 does not currently have a method for users to delete the personal information contained in our database. However, you may change or update the personal information we have collected by calling our Customer Service Department or sending an email to privacy@R2T2Labs.com. Please include your email address, your order number, the name of the product you purchased, and the information you wish to change. In addition, you may delete the cookie stored on your computer, which will cause our system to perceive you as a new user with no known user data. You may also set your browser to reject cookies, but doing so may prevent you from using some of our services.
Users Based Outside of the USA
Like almost every Web site and business, R2T2 and its Web site may be accessed by an international audience. By visiting our Web site and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in this policy. In addition, such data may be stored on servers located in the United States of America or otherwise outside your resident jurisdiction; such jurisdictions may have less stringent privacy practices than your own. By providing us with your data, you consent to the transfer of such data.
What happens if R2T2 is sold or merges with another company?
Changes to This Policy
This policy may change from time to time. If we make any substantive changes to the policy in the future with regard to how we use your information, we will post those changes on our Web site(s) in this location together with the date of the last update. Your continued business relationship or use of the Web site(s) after the changes are posted constitutes your agreement to the changes, both with regard to information we have previously collected from you and with regard to information we collect from you in the future. If you do not agree to the changes, please discontinue your use of our Web site(s) or business relationship with us.
Contacting R2T2 Laboratories Inc.
R2T2 Laboratories Inc.
347 Fifth Avenue, Suite 1402
New York, NY 10016-5010
or email us: privacy@R2T2Labs.com
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Updated: February 14, 2013
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